1. Q. What type of investigation will your company conduct?
A. We conduct all types of investigation. On the strict proviso that the product will not be used to commit or further any criminal offence or activity.
2. Q. How much will the investigation cost?
A. In our experience each case is very different linked with its own complexities so it is difficult to provide a definitive price guide we however are confident we can provide a service to suit your budget.
There are many companies out there who will offer a fixed rate for a surveillance task for example, we believe this is wrong for the following reason: As stated there are many complexities associated, through our experience we can generally determine based on the information you provide how much work will be required, some tasks are successfully completed in a relatively short period others may take longer.
As we offer many different services it is difficult to list prices however specifically regarding surveillance investigation we generally work on an hourly rate, many factors will be taken into consideration before a price is agreed and have packages to suite all budgets. We normally operate a minimum time frame of 4 hours but not in all instances, the longer the job the less the hourly rate.
We guarantee we regularly monitor our competitors and partners both locally and nationally to ensure you get the most competitive price.
3. Q. Are there any hidden extras to the cost?
A. Other than any out of pocket expenses for example parking tickets may need to be purchased during a course of surveillance, there will be no hidden charges. We will always where possible provide receipts and you will be charged only at cost, a proposal including terms and conditions will be sent to you prior to the investigation commencing. We are up front and honest from the outset to the conclusion of the investigation as we believe this is morally and ethically the right way to operate.
4. Q. Is the information I give to you confidential?
A. We guarantee your information will remain confidential both throughout the investigation and after it. We are fully compliant members of the Data Protection Act 1998 We have implemented our own strict procedures and are that confident we offer a 100% money back guarantee if your information is compromised.
5. Q. Who will be conducting the investigation?
A. Unlike many (Not All) investigation companies who in practise are middle men as most are ill equipped and untrained to leave the office and embark on a surveillance task.
We conduct our own investigations, we do not farm your work out via a net work of so called agents. Which means you get the best price, product and your information is safe.
6. Q. What information do you need me to give you?
A. As much information as possible will be most beneficial, regarding a typical surveillance task the following will speed up the inquiry:
a. Name, age, description and up to date photograph of the subjects.
b. Address’s including post codes (If possible) of any locations suspected.
c. Vehicle details including: make & model, colour, and vehicle registration numbers if possible.
d. Any other information you feel will help our enquiry such as routines, timings, places you suspect might be visited for example.
7. Q. How do I get the information to you?
A. We are very flexible and understand this may be difficult for you, you can come to us for a consultation, we can meet in person at a location which suits you or it can be done via telephone, email, even skype which ever you are comfortable with.
8. Q. I am worried you might call me out of the blue?
A. Once we make contact you tell us how and when you want to be contacted. We will never call out of the blue as we understand this may be difficult for you, we are discreet and would not risk compromising you in any way.
9. Q. How will you provide me with the information?
A. Again this is your choice, we can arrange a meeting or this can be done via post, email, even skype which ever you are comfortable with.
10. Q. How do I pay you?
A. We will invoice you and accept the following methods of payment: Bank Transfer, Paypal, Cash.
11. Q. Do you require a deposit?
A. Once a price has been agreed, you are happy with the terms and conditions and a date finalised for the work to commence we may ask for an initial deposit but not in all cases.
12. Q. Why should I come to you?
A. We believe at Lateo Surveillance we provide an honest and professional service so you will be happy to come back or recommend us. We are not middle men so your information is safe and will remain confidential guaranteed.
13. Q. Would you travel overseas to conduct the investigation?
A. Yes, we have traveled overseas on many occasions. Please understand you will be responsible for the cost of any accommodation, travel and any out of pocket expenses. We understand it may be difficult for you to pay on credit cards which may leave a trace so providing we have the funds up front we can take care of these arrangements for you. When working overseas it is very important we have actuate details regarding the accommodation, flight timings etc.