Terms And Conditions

Terms and Conditions

Should you have any questions whatsoever regarding our T&C’s please do not hesitate to contact us.

1. Introduction

These terms of business set out the basis on which we shall conduct all matters undertaken for you and shall be read in accordance with any covering letter. Any differences arising in respect of individual matters shall be notified to you in writing.

2.  Costs

The cost of our services shall be indicative of the type of work undertaken and it is normal procedure for us to provide a quotation in each instance. If there are any changes in your instructions or in the circumstances of the matter at any time these shall be reflected, as we deem fit, in an amended quotation which shall be provided to you at the earliest opportunity. In the event that we are unable to provide a quotation we shall keep you informed of the work in progress on a periodic basis or upon your request.

3. Payment on Account

On occasions we may ask you to let us have monies generally on account for initial costs and disbursements and settlement of third parties’ fees. Any request for any such monies shall not be an estimate or cap on any fee or costs and unless payment was made for a specified purpose, may be used to meet our fees when invoiced to you.

4. Billing

4.1 We prefer to bill our legal and commercial clients at the conclusion of a matter however we reserve the right to render interim invoices to you during the course of the matter.  If in the event you have any particular billing requirements please advise us prior to us commencing work.

4.2 Deposit – Private clients are required to pay a minimum 50% deposit prior to agreed works commencing.

4.3 Cancellation  – Deposits are fully refundable up to 48hrs prior to the arranged works commencing. After 48hrs the deposit becomes non refundable however, if cancellation is not less than 24hrs the deposit may be used against other works to be conducted (strictly) within 4 weeks. Cancellation less than 24hrs the deposit is non refundable and cannot be used for any other works.

5. Payment of Invoices

Our bills are payable upon receipt unless agreed otherwise and we reserve the right to charge interest on late payments at 15% above the bank of England base rate and other charges under the Late Payment of Commercial Debts (Interest) Act 1998.  Failure to pay will constitute breach of contract, we reserves the right to cease any investigation immediately and without notice until such time as the debt is settled. We reserve the right to withhold any information/evidence gathered until such time as outstanding monies have been paid.

6. Complaints

We hope that you will have no reason to complain about the services we provide to you. However in the event that you are not satisfied please direct your complaint to us in the first instance. All complaints made to us will be handled in an efficient manner and we will strive to solve them quickly.

7. Liability

The services we provide you, which shall include any information or advice given to you, are based solely on the information you have given to us and does not constitute advice to any third party to whom you may communicate it.

8. Rights of Third Parties

8.1 Our duties are owed only to the individual/company whose instructions we are acting upon and we disclaim any liability to any other person. Unless specifically agreed in writing by us in advance, you agree that you will not be acting for another person/company.

8.2 The terms on which we are acting on your matters (contained herein or otherwise) are intended to be enforceable solely by the instructing party and us.

8.3 We do not accept any liability for services or information provided by any third parties instructed by us on your behalf in respect of your matters.

9.  Confidentiality

9.1 We will treat as confidential all information concerning your business affairs received as a result of your instructions and not to disclose the information to any third party save to those persons whom we deem necessary to inform unless such information (a) is or becomes generally available to the public or (b) is required to be disclosed in any jurisdiction by any law.

9.2 We reserve the right to require you to enter into a separate confidentiality agreement should we deem it necessary.

9.3 We reserve the right to act on behalf of other individuals/companies who operate in your area or related area subject to our obligations of confidentiality referred to above.

9.4 For the purpose of law enforcement and/or fraud awareness/prevention or enforcement it is agreed that personal data acquired by us in the course of your instructions may be shared at our discretion.

10. Communication

We shall communicate with such of your officers, staff and other advisers as appears to us to be appropriate. If however you have any specific security requirements relating to the communication of information to you or your company (as the case may be) then please let us know.

11. Termination

We reserve the right to terminate the provision of our services to you by providing written notice delivered to your address. You may also terminate your instructions to us on any matter at any time by providing us with written notification. Notwithstanding any termination by either of us you agree to pay any outstanding fees and costs incurred up to the date of termination or the fixed fee agreed.  In developed investigations, where we believe or have reasonable suspicion that the Client(s) have sought to mislead or deliberately provide misinformation regarding any aspect of the investigation, we reserve the right to cease the investigation immediately without notice. We also reserve the right to pass on the details of the investigation to the relevant authorities.

12. Documentation

If at the end of each matter you wish us to return or forward to you or others or deposit in safe custody any documentation, which we have acquired from you or on your behalf in respect of such matter, please provide written instructions of the same. In the event that we receive no instructions we shall retain such documentation on our files for a period at our discretion not exceeding 12 months. Any subject access requests received will be dealt with by you or under your instructions and within the provisions of the governing Data Protection regulations.

13. Variation of Terms

We reserve the right to amend or supplement any terms herein contained generally or specific to any matter by providing notice in writing.

14. Governing Law

These terms of business are governed by and shall be construed in accordance with the laws of the jurisdiction applicable to our head office and you agree to submit to the exclusive jurisdiction of the Courts therein.

16. Data Protection Compliance

16.1 For the avoidance of doubt the instructions are accepted on the basis that our services are conducted under the direction of the client and as such we are initially deemed the Data Processor and the client, and/or the principal is deemed Data Controller. This may well change throughout the investigation and the role of controller may be shared via a data sharing agreement. The handling of personal data will be in accordance with your instructions and direction of the Data Protection Act 1998 and guidelines enforced by the Information Commissioners Office.

16.2 All instructions are carried out with due consideration given to the provisions and requirements of The Bribery Act 2010 and accordingly no part of the investigation will be conducted in breach thereof.

16.3 We are affiliated to The Association of British Investigators and subject to

(a) the Code of Ethics & Professional Standards and (b) its programme of training and continuing   professional development.

For further information on Lateo Surveillance Ltd see our About us page.

More information can be found here Legal ClientsCommercial ClientsPrivate Clients

Prices can be found on our Fees Page.

For a completely free, no pressure consultation, contact us.

Please contact us via the website contact us page, you can email direct at info@lateosurveillance.co.uk or you can find us on social media Facebook Lateo Surveillance Twitter LateoSurv where you can private message us.  Alternatively, please call or text leaving a message and we can call you straight back : +44 (0) 797 4659 016 / +44 (0) 759 5021 683


The principal investigator of Lateo Surveillance Ltd is a full member of the Association of British Investigators



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Copyright 2016 Lateo Surveillance Ltd
Lateo Surveillance Ltd is a company registered in England. Company Reg. No. 08023705. VAT Reg No 138 6913 84.